ListenClear
Reviews and Complaints
www.listenclear.com
Testimonial
Noela Oif
ListenClear - A Good Alternative for Me
I've seen all the negative about ListenClear and originally commented on someone's post. For what its worth I am a satisfied LC customer and thought I'd share my experience for anyone searching. They aren't perfect, but I'm hard to please and willing to say that LC has been a good experience for me. Read on..... I have had moderate to high hearing loss and ringing in both ears for over a decade. Several years ago, my 1st response to every question had become, "huh?" So, I went the route of a local audiologist, who checked my hearing and then fitted me with $2000+ hearing aids in both ears (Oticon). Hearing again changed my life and my wallet. However, because of my active lifestyle and in my 50s, still doing *** stuff with people 1/2 my age, I'm rough on anything that is attached to me - glasses, watch, jewelry, phone, etc. AND hearing aids. I went through 2 sets of these aids (w/insurance) in about 5 years. When I lost the last of the second set, I decided to just go without, because insurance was only good for 1 replacement each and I couldn't afford another 4+ grand. At some point though, having "huh?" as my most commonly spoken word and the TV volume battle between me and my wife was perpetual... going without was no longer palatable, so i began to seek out cheaper, but workable alternatives. I knew from earlier research that the markup on HAs is over the top and I simply can't pay it. I kept my radar up and over a few months I looked into a few offers. One day I saw the ListenClear ad on a cable channel, was intrigued and I called. I researched the company and the manufacturer who makes their HAs. Now, I am skeptical beyond the point of cynicism so I was was slow to respond and believed nothing they told me. My biggest concern was not fitting - after wearing HAs, I pretty much knew what I needed and wanted. However LC offered no programming.... their HAs were preprogrammed for the most common hearing disorders. I knew this was unlikely to work with my type hearing loss. But ListenClear answered all my questions and at the price (about $5-600 ea) I felt the limited risk was worth taking, considering the potential benefit. I took their offer for a no risk trial. The hearing aids came, I tried them out for a few days, but just as I had feared, the pre-programming was not compatible with my hearing loss. I called to get a return authorization. As they were processing it, I mentioned my disappointment that these could not be programmed; if so, I would likely have kept them. The representative suggested that if I would get them a recent audiogram, they could now program them...this was a new option they had just rolled out. I sent the HAs back to LC with my audiogram, they programmed them to my audiogram, returned them and extended my trial period. The programmed LC HAs worked perfectly for me. In all this there were multiple calls and emails... I always got through to my representative, he/they were more than courteous, answered every concern and bent over backwards to insure that I was pleased with my purchase. It has been a pleasant experience and I see no negative trade-off between Oticons and the HAs I got from ListenClear. Are these HAs as good as the high end ones sold by my local audiologist? I don't know, but even if the answer is "no, " they work well for me and do it for about $3000 less than the old ones I had. So, to whom it may concern - ListenClear may not work for you, but it was exactly what I needed. ~tw~ Birmingham
Reason of review:
suitably good product and customer service at a great price relatie to alternatives
2 comments
Testimonial
Alliah Vau
High Springs, Florida
Hear! Hear! A happy and satisfied customer!
It's taken me several years to admit my hearing problem. I responded to a radio ad for Listen Clear and have been extremely pleased with both the product AND especially the service. The pre-purchase discussion was totally informative. I was made aware of the "restocking" fee if they were returned within 21 days as well as the FREE return policy from 22 to 45 days. All of which was covered in writing in the package I received. And my credit card would not be charged until the full 45 trial period was complete. The first thing I did when they arrived was go into the yard that evening and listen to all the ambient sounds that I had been missing; crickets, birds distant traffic. I finally realized how loud I had been playing the radio and TV. They have also improved my speech! Suddenly I no longer use the phrases "pardon me", "excuse me" and "could you repeat that please". This is especially an improvement in business meetings. Thanks Listen Clear.
Pros:
- Everything about the product and the excellent customer service
Reason of review:
All of the above; good service & quality,timely delivery,fast processing, fair pricing and good warranty.
1 comment
Testimonial
Anonymous
San Antonio, Texas
I have had no problems with my hearing aids
I just purchased and received my listen clear hearing aids. I am not yet sure if I like the devices but they do work and I certainly can hear better with them on. I am able to to go to church and hear the speaker, watch television at about a third of the volume, and my car radio is down from a volume 22 to 16. SO they do work. I did have a lot of noise from the devices but I read the instructions and, after turning down the volume, the noise has gone away and I hear just fine. I heard a bird chirping the first time in many years and I can hear my turning indicator on my car. I have not had to call the listen clear people for any problems so I don't know if they are responsive or not. But at this point I have no complaints.
Reason of review:
Fast order processing
Testimonial
Anonymous
My experiences
After purchasing my listen clear aids, my life changed for the better, also I was given the opportunity to pay cash and save a bundle, after over a year I lost my left sid and it was replaced for a small cost. I would recommend this product to friends or family, thank you listen clear for changing my life, oh by the way, I’m a disabled Vietnam Vet, and have no affiliation with listen clear except being a customer. Tom Riley
Testimonial
Darina S
Great prices, great customer service, and a great product!
I’ve had my ListenClear hearing aids for a year and a half. I love them! They have changed my life. I struggled with a moderate to severe high frequency hearing loss for years. Now, I can actually understand what people are saying. Great prices, great customer service, and a great product! Brian C
Reason of review:
Good quality
Testimonial
Darina S
A perfect addition to my life
The ListenClear hearing aids are a perfect addition to my life here. Since receiving them I am now able to enjoy the sounds of nature where I live and also clearly hear and understand my friends and acquaintances. 100% improvement in my lifestyle. Earnie F
Reason of review:
Good quality
Testimonial
Darina S
I can hear my grandchildren again!
I finally got tired of saying "say that again" sometimes more than once. ListenClear hearing aids really help me hear what people are saying. I can also regulate the noise control so the background noise is less noticeable. It is so wonderful to be able to hear my grandchildren's conversations now. Debra O
Reason of review:
Good quality
Testimonial
Bobby L Xsp
Savannah, Georgia
I love mine, and no I dont work for Listen Cleat My name is Bobby Love
I have had my hearing aids for well over a year now, closer to 2 years. They were cheaper then any I have found, and that I could afford. I got the Elite model. It has a remote, and I can adjust the setting either by the remote or by the button on the back of the unit. I have moderate hearing lose, and I could have sent my audio graph to them. They even told me I could send it to them and they would program according to my needs. I chose not to do that, and go with something that I could change on my own. I love mine, they are not a rip off. I am on a payment plan, and even have their insurance in case I loose one or it gets eat by the dog (that I dont have).
Pros:
- Aids work just fine
- Customer service
- Zip
Reason of review:
Good customer service
Testimonial
chuck g Hvr
Savannah, Georgia
Great work and fast service
I like to thank listen clear for their help when I lost my hearing aid. the battery service is right on the money. I love the folks at listen clear. I would never change my company for another hearing aid. listen clear works fast and their reliable. keep up the good work listen clear. I hope that in the future we can continue our relationship as me being a good and loyal customer. I like the fact also that they take out my payment automatically and it gives me a peace of mind to know that my hearing aids have been paid on time and if I should run into financial problems they will work with you.
Reason of review:
On time delivery
1 comment
Testimonial
CP J Bdz
Satisfied
I have worn hearing aids since I was 10 years old because of unknown ear infection my parents were not aware I had. It was not until I asked to move to the front of the classroom that my parents and teachers became aware of my difficulties in hearing. This surprised my parents since I was a shy child and did not attempt to draw attention to my self. I have worn many types of hearing devices of the years that have ranged in price from low to extremely costly. The pair I received from Listenclear are doing me just fine. The cost of the pair was modest, service representatives were attentive, delivery of supplies came on time and people state that they fit well and forget I am wearing hearing aides. C.P. Jordan
Reason of review:
Fair pricing
Testimonial
Anonymous
Always helpful
I have had my hearing aids a little over a year. Any time I have had an issue, they have bent over backward to help me. Right now my aids are just arriving back to be adjusted to an audiogram. I was having some problems recently hearing some sounds or blends. I called for help and they ask if I could get an Audiogram done and send and they would make the adjustments so my aids would be set specifically for my ears. This does not sound like an uncaring company to me. Also my exact same aid is offered at SAMS for nearly twice the money.
Reason of review:
Good quality
1 comment
Testimonial
Anonymous
Savannah, Georgia
Very Pleased
I am not sure why there are bad reviews here. From the start, I have not had one bad experience with Listenclear. The sales representative treated me incredibly when I ordered them. He rewally did seem like he genuinely cared about my wants and needs. It is not very often that you feel that way with someone selling you something. I was then called once I received the hearing device and walked through setting it up and making sure I was satisfied. It is not very often that a company takes the time to do this. All in all, Listenclear provides a great product and even better customer service. No complaints here.
Reason of review:
Good customer service
3 comments
Testimonial
Anonymous
Happy with listen clear
paid something like $6000 for 2 brand name hearing aids (Starkey) that were just plain awful - I ended up taking them out as much as I left them in my ears. Listen Clear offers a product that is less that a third the price, and works beautifully. Problems. They worked like a charm for two months or so. then one, then the other conked out. The first one took several weeks to be serviced, and finally came back working fine. Second one only took about 2 weeks. The trick is to CALL them repeatedly, checking on the status of your repair (if you need them fixed) HOWEVER they did repair them, free, and got them back to me. Now I have two working hearing aids, very happy - and hoping they keep on working. Bottom Line - if you like me think the brand name hearing aid industry is a huge scam on seniors and the deaf in general, this highly affordable and effective product is a great alternative.
Reason of review:
Good quality
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How much have they paid you to give this bogus *** review? You should be ashamed of yourself!!!
Good to read positive feedback. I am considering trying them out.
Thanks.
VB