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Thank you for your review. We certainly try to resolve issues with the hearing aids as quickly as possible. If we can send parts and the customer is comfortable replacing themselves, that is the quickest solution. As in your case, if you are not comfortable installing...
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#1332879
Listenclear's reply to:

Your account has been refunded and closed as of 8/6/2018. Your concerns have been addressed. We do thank you for bringing it to our attention. We are sorry for the misunderstanding.
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#1319455
Listenclear's reply to:

We would like to come to a resolution with you and your grandfather. If you could please reach out to the customer service department. I sincerely hope he did not throw them in the garbage so that we can discuss the situation.
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#1285626
We have received the hearing aids and closed your account. We do not typically send out a monthly invoice, however we do try to accommodate requests especially when needed for insurance purposes.
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#1280278
There are many things that can be done to improve your experience. Please call customer service for help.
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#1270074
Listenclear's reply to:

We were able to setup a payment arrangement with you. We will continue to work with you if you would like to replace the stolen hearing aids.
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#1242087
Listenclear's reply to:

Thank you for your feedback. Our policy gives customers 30 days to get the hearing back when a return is requested. We explain to expect a label in 5-7 days. Return was requested 12/6/2017. We were made aware the label was not received on 2/14/2018. Hence the charges...
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#1240073
Listenclear's reply to:

Thank you for your feedback. We have worked together to come to an agreement and a corrected invoice has been sent. Please contact customer service with any other concerns.
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#1238547
Listenclear's reply to:

Our Batteries for Life program does require the customer pay a shipping fee. Customers are not required to join and are encouraged to shop around for batteries.
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We have many things that we can offer to work with customers to improve their situation. Extensions are granted if done within trial.
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#1232330