I ordered from Listen Clear because of all their advertising in my local paper and on the radio. I originally thought they were a local company, that was the first red flag, because they purposely were not clear on where they were located. After talking to their representative about how great the product was, using the "latest technology", and perfectly clear sound I tried the least expensive product which was roughly $600 each ("but because you called now, we're giving you $100 off..."). I thought I would try it because I'm on a fixed income and needed two new hearing aids and these were relatively affordable.
The product received looked fine, until I put them on my ears. They sounded terrible! I couldn't hear the person next to me until I took the aids off. I have a moderate loss, so I don't need lots of power just clarity of voices, but these did the opposite! They plugged everything up and made it impossible to hear. I thought it was defective, so I called them and spoke to a different representative. After a long talk, which didn't accomplish anything because I had already tried what was being said (per the instruction book), I just wanted to return them.
This is where it gets bad!!
Before returning, I took the devices to a local guy to try and help adjust them just to make sure, but got a very rude awakening about Listen Clear "hearing aids". These CANNOT be adjusted at all for a person's hearing loss. They are pre-programmed or something like that, which it was explained to me from the local Hearing Aid Dispenser that this is the COMPLETELY WRONG type of device for my loss. These can actually MAKE MY HEARING WORSE!!!
I called Listen Clear back to get clarification and was told that these devices actually weren't the latest and greatest and actually that they weren't even hearing aids AT ALL!!!!! The sales person then tried strong arming me into getting the "real" hearing aid (over $900 each!). After seeing the local professional, I knew a few more basic questions to ask just to see exactly how far this charade would go. The biggest red flag was THE SALES PERSON IS NOT A HEARING AID DISPENSER OR AN AUDIOLOGIST, BUT IS TRYING TO SELL ME HEARING AIDS!! That is NOT LEGAL!!! They do not even have an audiologist or professional on staff to answer these questions. This is just a call center where minimum wage people off the street try selling you medical devices to help your hearing!!! DO NOT BUY FROM LISTEN CLEAR!! I heard and saw their advertising around my town (Souderton, PA) thinking they were local. Since they are located somewhere in Georgia, I'm assuming my town isn't the only target. What a terrible company! Trying to advertise nationwide probably spending millions from some bigger corporation to make a quick buck and scam the elderly into buying a junk product from non-qualified "sales people". This place is just a huge, complete scam trying to take advantage of the elderly. AVOID IF YOU CARE ABOUT YOUR HEARING AND DO NOT BUY!!!
To make matters worse!!! I am having an extremely difficult time getting my refund for the returned devices.. At this point and difficulty dealing with them, I'm not sure I ever will get my money back. I will probably have to get my credit card company involved and do a chargeback from these scammers!
Reason of review: Not as described.
Monetary Loss: $1200.
I liked: Hearing aids through the mail, Price.
I didn't like: Unprofessional, Bad service, Bad practices, Unqualified sales people, Return process, Refund process, Scamming elderly, Pushy strong arm sales.