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I requested a return for the first pair of Listen Clear hearing aids and they tried to get me to commit to another "upgraded pair." I stated I did not want to try them. A return label was sent but they also sent the unauthorized pair. This was around the holidays and I forgot about shipping them back. When I tried in Feb. I was told it was well past the return time frame and basically it was too bad for me. They stated they would have to listen to the recorded phone conversation to determine if in fact, I didn't authorize shipment.

Long story short, they lied about listening to the transcripts and stonewalled me for several days saying they would get back to me but didn't. I told my credit card company all this and they said they were most likely waiting for 60 days past the date my card was charged and it would then be harder for me to reverse the $1,300 dollar charge!

After my card was credited they finally got back to me and admitted they were wrong and sent a return label.

Bottom line, don't do business with these scam artists!

Reason of review: Order processing issue.

Location: Gainesville, Florida

Reply by ListenClear

Thank you for your feedback. Without information to look up the account we cannot assure that this has been rectified. Please contact customer service.

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